There are plenty of helpdesks in the market that does things differently. While one may be good at one thing , the other may be good at something else. I have been meeting potential customers which includes Hosters and telecoms, to pitch spiraldesk, Surprisingly, there are lot of requirements that were discussed , but there were a few things that was common with all the discussions. Here in this article I am just trying to outline 5 of them
Better Control Over Employees
One thing that is crucial is improving productivity is the stats that are readily available for review. This drags the user to perform better and show better stats in the dashboard
Ready availability of tickets
Now this could be achieved by various techniques implemented in the Helpdesk . This could be by providing an effective search engine , or by proper push notifications
Seamless integration to various apps
I received a long list of Applications that the customers used and everyone wished that their applications integrates seamlessly and in a bi-directional manner with the Helpdesk.
Now that's where the challenge lies. An organized data for me , may not be the organized data for someone else. So a good helpdesk should also find the right balance between how the data is presented on the App.
Yeah !!!, That's surprising . Some like it Spicy ,Some like it non-spicy. Some like it dull, some like it shining :)