Spiraldesk mainly communicates with the customers through emails. We provide a wide variety of ways by which the Email notifications can be configured in spiraldesk.
To Access the email notifications, go to Settings >> Notifications.
We have provided email notifications based on pre-defined Events such as New Ticket, Status changes, Agent Reply , etc. Around twenty three (23) notifications are deployed by default for you to play with in the initial stages of Spiraldesk Setup.
You can add new notifications and split across Agents, Requester, Contacts or Subscribers , based on events and create separate templates based on placeholders for each email notification.
Once the email notifications are setup, the emails will reach the inboxes based on the settings made.