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Managing Support using facebook page in Spiraldesk

Customer support has gone way ahead from simple Email and Phone. Customers demand more and social networking platforms like facebook and twitter provides more channels to raise their grievances.

Spiraldesk integrates the ability to add any number of facebook pages and link it to a department , to create tickets based on posts.

  1. Go to the settings Screen and click on the facebook button

  2. Click on the Add Button and select the pages that you wish to add to Spiraldesk.

  1. Once done, select the department to which the comments/posts will be opened as ticket .

  1. Click on the Edit button to determine what all needs to be synced with Spiraldesk.

AUTHOR

Samjad Mooppan

Samjad is the CEO/Co-Founder for Spiraldesk

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