Managing Business Hours in Spiraldesk

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The concept of Business Hour in Spiraldesk can span across multiple Brands. A Business Hour is not linked to a time zone . However the Time zone specified in a Brand is the key for all Automation logic in Spiraldesk

To Access the Business Hour, navigate to Settings >> Business Hours

Adding a Business Hour

To add a new Business Hour, You can spot a Button which says "NEW" on the top right corner . Click on it and you will be redirected with a screen to describe your Business Hour Details.

Clicking on the NEW button will redirect you to a page which describes the hours and days involved in your Business Hour definition.

Editing a Business Hour

On the Business Hours Listing Page in Settings >> Business Hours , you may select the Edit button to go ahead and edit your Business Hour.

You are now ready to define the productivity and Automation systems such a SLA in Spiraldesk.

AUTHOR

Samjad Mooppan

Samjad is the CEO/Co-Founder for Spiraldesk

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