Marking the tickets with tags in a helpdesk is required to quickly identify the tickets. Spiraldesk uses two methods to do it

1. Automatic Tagging
2. Manual Tagging

Automatic Tagging

This option enables the incoming tickets to be automatically tagged with strings based on content matching. The tags can be added from Settings --> Automatic Tags

The contents and the subject may be scanned separately.

The tags then appear on the ticket screen

Manual Tagging

The tickets may be manually tagged from the ticket view page .

The ability to add tags in a ticket or from settings is determined by the user roles.