How do I block email addresses from opening tickets in Spiraldesk ?



The basic question here is : "Do we need to accept tickets from all email addresses ? "

It so happens that an organization chooses to accept emails from specific email addresses or filter out specific email addresses.

The reason could be security specific or process specific.

Spiraldesk provides a way to do this by white-listing or black-listing IP addresses or email addresses.

To work this out , go to Settings --> Helpdesk settings

Please make sure you enter the values as Comma-separated fields.


Samjad Mooppan

Samjad is the CEO/Co-Founder for Spiraldesk