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How do I block email addresses from opening tickets in Spiraldesk ?
The basic question here is : "Do we need to accept tickets from all email addresses ? " It so happens that an organization chooses to accept emails from specific email addresses or filter out specific email addresses. The reason could be security specific or process specific. Spiraldesk provides a way to do
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Configuring Automatic Tags in Spiraldesk
It is so frustrating to lose emails because you have not starred or marked it when the email first came...
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Adding Scheduled Tasks in Spiraldesk
It so happens that you need something to be done at a later point of time. Spiraldesk provides a way...
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How do I tag tickets in Spiraldesk ?
Marking the tickets with tags in a helpdesk is required to quickly identify the tickets. Spiraldesk uses two methods to...
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How do I add and manage Response Templates ?
A Canned response or popularly known as Response templates saves at least 30 minutes of your job everyday. Spiraldesk provides...
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